1 Introduction

Othoba.com FlowPay ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment gateway services.

2 Information We Collect

We collect information you provide directly to us, including:

Account registration information (name, email address, business details)
Payment and transaction data necessary to process payments
API usage logs and technical data
Communications you send to us

3 How We Use Your Information

Provide, maintain, and improve our payment processing services
Process transactions and send related information
Detect and prevent fraudulent transactions
Comply with legal obligations and Bangladesh Bank regulations
Send technical notices, updates, and support messages

4 Information Sharing

We do not sell your personal information. We may share it with payment providers necessary to process transactions, service providers under confidentiality agreements, and law enforcement when required by law.

5 Data Security

We implement 256-bit TLS encryption, PCI-DSS compliance, and regular security audits to protect your information.

6 Data Retention

Transaction records are retained for a minimum of 7 years as required by Bangladesh financial regulations.

7 Your Rights

You may request access, correction, or deletion of your personal information by contacting us at [email protected].

8 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by posting the new policy on this page.

9 Contact Us

Questions? Contact us at [email protected] or visit our Contact page.